Five Stars without a doubt! My 20+ year old machine broke. Two parts snapped right off making it unusable. After checking with a couple other options only to be told, “Sorry. No parts available”, I happened to meet the shop owner at a quilt guild meeting. He clearly knew his stuff so I decided to make the drive. I was surprised to learn that just a few days later, my machine was fixed. He dug into his old broken machines until he found suitable parts. The cost for repairs and a tune up was extremely reasonable. I also had the chance to check out the new and used Janome's he has for sale. I will definitely be back when I’m ready to buy.